First impression is often touted as the lasting impression. When you are handling a new business that’s on the verge of growing fast, the last thing you want to lose out on are potential customers. A lot of small business owners end up hiring call answering services just to ensure no calls ever go unanswered. However, automated call center responses can actually end up hurting your business rather than boosting its growth.
Here’s where a virtual assistant tops the service in a much more efficient manner than a simple call answering service can ever hope of. Read on to know how:
A virtual assistant learns on the go
Considering a hired virtual assistant is supposed to understand your business and work accordingly, he or she is well equipped with day to day information for evolved learning. A comprehensive approach towards providing business support goes a long way in providing the customers with appropriately customised information instead of the automated responses.
The personal touch is the key
Call centers are designed to follow the response manual to the dot, regardless of how involved the customer interaction happens. On the other hand, a virtual assistant acts pretty much like your own receptionist, dedicatedly understanding the customers and their requirements. They are pros at handling customers with personalised suggestions and updates till you can get back to them.
Round the clock service really helps
Ever lost out on an important customer inquiry because the call answering service only works for a fixed set of hours? Leave your worries at the desk of your virtual assistant; they adapt to the timings of your business and ensure calls never go unanswered whatever the time on the clock may be. After all, their core functioning is to help you spend stress-free time after business hours while they ensure the business is uninterrupted.
Contracted virtual assistants reduce labour costs
Worried that hiring a call answering service or even a fulltime employee for covering regular customer interaction is going to burn a hole in your pocket? A virtual assistant comes as a complete package, taking care of everything from answering calls and admin management to setting follow ups and even your personal schedule. Doesn’t that sound like a good business deal?
There usually exist a lot of similarities between a virtual assistant and a call answering service, especially when seen from company’s point of view. However, the above list of reasons gives an edge to a virtual assistant that a call center can never match. And when the growth of your business is dependent on how well customers are handled at first contact, play smart and hire a virtual assistant early on so that no customer ever goes back dissatisfied at your door.