A property manager’s job can get quite distressing and troublesome if not handled properly. It gets hard enough to keep implementing time management strategies, especially when you have to take care of the efficiency of your whole team, as well as vendors and contractors.
The first step towards becoming a trusted property manager is to ensure everything runs smoothly, and the required communication between property owners and renters is concise and on time. This guide is made of certain key management tips to boost your skills and understand requirements for an informed decision.
Tip 1: Know all your properties from top to bottom
It’s one of the most important points to be well aware of your properties, and know of their qualities and quirks. Before a customer walks in for a tour of the place, it will be an added bonus to have a ready answer for any question they might have. You shall also be able to guide them better, furnishing them with details before they can point out an issue.
Being knowledgeable about the general location of the property will also come in handy, with the customer getting to see you walk your way confidently to and about.
Tip 2: Always be ready with a Plan B
Luck can go both ways, turning for the better or the worse. In case you get the short end of the stick, you need to be prepared with contingency plans that can be executed on the go. Maintain a foolproof measure of property details, as well as a schedule for crisis management.
Train your employees for managing circumstances during such situations. Ensuring rigorous on-site management goes a long way in helping keep a proper hold on any property that you look after.
Tip 3: Standardise communications with both, property owner and renter
Defining a standard protocol of communications is always an essential step towards concrete and healthy relationships with landlords as well as renters. Minimise random interruptions by bringing in place established communication processes that your team ensures is followed to the dot.
For a stress-free management, remember whom you are working for – the property owner. On the other hand, ensuring a flawless conversation flow with the renter shall be just as helpful in resolving any unseen issues.
Tip 4: Be available and dependable at all times
At most times, you would be the single point of contact for both, the property owner and renter. Being the one person they find dependable enough to bring their issues to and peacefully resolve together is extremely advantageous in becoming a popular property manager.
It is highly important to maintain regular correspondence, and not miss replying to emails or phone calls for long durations. While you obviously cannot be online 24 hours, you should aim to get back to them as soon as you are back to work.
Tip 5: Have a strong understanding of your team’s skills and weakness
A supportive team is the strongest backbone you can have in property management. Break up big tasks into smaller daily goals for keeping an easier tab on achievements. It becomes even more necessary to understand the skill set and shortcomings of each individual of your team so that you can divide your workload accordingly.
Putting customer experience as the top priority will help you establish clear working standards. Some tasks are better being outsourced to ensure the team efficiency does not fail the final results.
Your primary objective being a property manager needs to be smooth running and constant communication at all ends. Be dynamic in how you spread out your resources and utilise them in the best manner. Implementing efficient processes will go a long way in helping you master your daily operations.
Being a property manager might be demanding task, but at the core of it, one of basic skills is being a people person. This is the business of providing homes for people and maintaining successful relationships. While it’s a great idea to use your head most times, once in a while, it might be favorable to connect on an emotional level. After all, management is all about taking care of your people to the best of your abilities.